REFUND POLICY

THE LONDON COMPANION COMPANY

Last Updated: 22 June 2026

1. GENERAL POLICY

THE LONDON COMPANION COMPANY generally operates on a payment-upon-completion basis.

As services are ordinarily paid for after delivery, refund requests will be assessed on a limited and exceptional basis.

2. NO GUARANTEE OF PERSONAL PREFERENCE

The Company cannot guarantee:

  • Personal chemistry;

  • Compatibility;

  • Subjective satisfaction;

  • Personal expectations.

Dissatisfaction based solely on subjective preference shall not constitute grounds for refund.

3. ELIGIBLE REFUND CIRCUMSTANCES

Refunds may be considered where:

  • The Company materially fails to provide agreed services;

  • Duplicate payments are processed;

  • Payment processing errors occur;

  • A booking cannot be completed due solely to Company fault.

Any refund determination shall be made at the Company's reasonable discretion.

4. NON-REFUNDABLE CIRCUMSTANCES

Refunds shall not be issued where:

  • Services have been completed;

  • Client expectations exceed the agreed scope;

  • Services are terminated due to client misconduct;

  • False information has been provided;

  • Terms and Conditions have been breached;

  • The client voluntarily ends the booking.

5. DISPUTES

Any dispute relating to charges must be submitted in writing within 24 hours of service completion.

The Company will investigate complaints fairly and respond within a reasonable period.

6. CHARGEBACKS

Clients agree to contact the Company before initiating a chargeback or payment dispute.

The Company reserves the right to challenge fraudulent or unjustified chargebacks and recover associated costs where legally permitted.

7. FRAUD PREVENTION

The Company reserves the right to:

  • Verify payment methods;

  • Refuse suspicious transactions;

  • Retain records necessary to investigate fraudulent activity;

  • Report unlawful activity to appropriate authorities where required by law.

CONTACT

THE LONDON COMPANION COMPANY

Flat 1
37 Thurloe Place
London
SW7 2HP

Email: info@thelondoncompanioncompany.com

Website: www.thelondoncompanioncompany.com

Director: Mr Thomas Gerald Pearce

For maximum business protection, a commercial solicitor would usually also add:

  • Client Service Agreement

  • Companion Conduct Policy

  • ID Verification Policy

  • Anti-Harassment Policy

  • Chargeback Defence Policy

  • GDPR Data Retention Schedule

  • Website Disclaimer

  • Non-Disclosure & Confidentiality Agreement

  • Complaints Procedure

  • High-Risk Client Screening Policy

These documents together provide significantly stronger protection than Terms, Privacy and Refund policies alone.