PRIVACY POLICY

THE LONDON COMPANION COMPANY

Last Updated: 22 June 2026

1. INTRODUCTION

THE LONDON COMPANION COMPANY is committed to protecting your privacy and processing personal data lawfully, fairly, and transparently.

This Privacy Policy explains how personal information is collected, used, stored, and protected.

2. DATA CONTROLLER

The data controller is:

THE LONDON COMPANION COMPANY

Flat 1
37 Thurloe Place
London
SW7 2HP

Email: info@thelondoncompanioncompany.com

3. PERSONAL DATA WE COLLECT

We may collect:

  • Name;

  • Date of birth;

  • Contact information;

  • Email address;

  • Telephone number;

  • Address details;

  • Booking information;

  • Communication records;

  • Identification documents where required;

  • Payment information.

4. PURPOSES OF PROCESSING

We process personal information to:

  • Manage enquiries and bookings;

  • Verify identity;

  • Prevent fraud;

  • Comply with legal obligations;

  • Improve services;

  • Protect safety and security.

5. LEGAL BASIS

We process personal data under one or more of the following lawful bases:

  • Contract performance;

  • Legitimate interests;

  • Legal obligations;

  • Consent where required.

6. DATA RETENTION

Personal information will be retained only for as long as reasonably necessary for:

  • Business administration;

  • Accounting;

  • Legal compliance;

  • Fraud prevention;

  • Defence of legal claims.

7. SECURITY

The Company implements reasonable technical and organisational safeguards designed to protect personal information from:

  • Unauthorised access;

  • Loss;

  • Misuse;

  • Disclosure;

  • Alteration.

8. DATA SHARING

We do not sell personal information.

Information may be shared only:

  • Where legally required;

  • With professional advisers;

  • With service providers assisting operations;

  • To protect legal rights or safety.

9. YOUR RIGHTS

Subject to applicable law, you may request:

  • Access to your data;

  • Correction of inaccurate information;

  • Erasure of information;

  • Restriction of processing;

  • Data portability;

  • Objection to processing.

Requests may be submitted to:

info@thelondoncompanioncompany.com

10. COOKIES

Our website may use cookies and similar technologies to:

  • Improve website functionality;

  • Analyse usage;

  • Enhance user experience.

Users may manage cookie settings through their browser.

11. COMPLAINTS

If you are dissatisfied with our handling of personal data, you may contact us first.

You may also complain to the Information Commissioner's Office.